Petition for Review of a Decision of the Department of Employment Services, Office of Appeals and Review
Before Ferren and King, Associate Judges, and Mack, Senior Judge. Opinion for the court by Senior Judge Mack. Concurring opinion by Associate Judge King at p. 9.
The opinion of the court was delivered by: Mack
MACK, Senior Judge: Petitioner, Coalition for the Homeless (hereinafter "Coalition"), appeals the decision of the Department of Employment Services Office of Appeals and Review's (hereinafter "OAR") decision finding the claimant, Robert Dawson, eligible for unemployment compensation. Petitioner claims that the OAR erred when "it substituted its own judgment of the credibility of the witness" for that of the appeals examiner when it found that the "decision was unsupported by substantial evidence." Petitioner also maintains that OAR's findings of fact and legal Conclusion that Dawson did not resign are not supported by substantial evidence in the record. We hold that OAR erred when it reversed the appeals examiner based on the theory that the decision was unsupported by substantial evidence. We, therefore, reverse OAR's opinion and reinstate the appeals examiner's Conclusion that Dawson voluntarily left his position and is ineligible for unemployment compensation.
Dawson was employed by the Coalition in 1991 as an assistant house director for the Davison House. During the hearing before the appeals examiner, Dawson introduced testimony that he experienced difficulties with co-workers and was the subject of discrimination. *fn1 Evidence was introduced by the Coalition regarding performance problems. In March 1992, due to a staff vacancy, Dawson, along with the rest of the staff, was required to work one weekend per month rather than his usual Monday through Friday schedule. Dawson felt that the change in scheduling warranted an explanation and requested a meeting with the executive director, Mrs. Flanagan-Montgomery.
On Friday, March 13, 1992, Dawson met with the executive and deputy executive directors. Dawson testified that during that meeting he stated, "And I told her that if certain things weren't changed, that I would be forced to resign." A letter from the executive director states that during the meeting, when Dawson was told that he would have to work weekends, he stated that he "would be forced to resign" and "would resign." According to the testimony of Ms. Fields, the Coalition's human resource specialist, Dawson approached her following the meeting and stated that he had just resigned his position. When she asked him to put his resignation in writing, as the Coalition's personnel manual required, Dawson stated that he had a meeting to attend and did not have time. Thereafter, Mr. Dawson left the premises because he was not scheduled to work again until Monday, March 16, 1992.
Unfortunately, Dawson was injured in an automobile accident on Sunday, March 15, 1992, and was unable to report to work on Monday, March 16, 1992. He spoke with someone from the Coalition who requested that he submit his written resignation. Dawson, who never returned to work, testified that the subject of this conversation was the accident, his inability to report for work, and the denial that he had resigned. On Tuesday, March 17, 1992, Dawson received a hand-delivered letter, dated March 16, 1992, from the Coalition confirming his alleged oral resignation. On March 18, 1992, Dawson filed an initial claim for unemployment compensation with DOES. On March 30, 1992, he submitted a letter to Fields confirming his injury in the automobile accident and reaffirming his desire to return to work following his recovery. On April 13, 1992, a claims examiner made an initial determination that he was eligible for unemployment compensation. The Coalition, on April 30, 1992, appealed that determination arguing that Dawson voluntarily resigned his position.
The hearing before the appeals examiner took place on June 15, 1992. In addition to Mr. Dawson and Ms. Fields, Ms. Gage, Dawson's supervisor, testified. Several documents were also presented including the March 30, 1992, letter from Dawson to the Coalition, a June 12, 1992, letter from the Coalition's executive director stating that Dawson resigned on March 13, and the March 16 letter from the Coalition confirming his alleged resignation. On June 30, 1992, the appeals examiner issued her opinion. She found that Dawson resigned verbally to the executive director and did not establish good cause for leaving. Therefore, she reversed the initial decision and found Dawson ineligible for benefits.
On July 8, 1992, Dawson appealed the appeals examiner's decision to OAR. According to OAR's proposed decision, a leaving is presumed to be involuntary unless the employer presents evidence sufficient to support the contrary. In adopting the factual evidence presented by Dawson at the hearing, OAR noted that the employer's executive director was not present at the appeals hearing, and the evidence and witnesses offered by the employer to show a voluntary resignation were hearsay statements of the executive director. OAR concluded that the employer's witnesses could not rebut Dawson's testimony that he did not resign and therefore "is insufficient to support a finding that the claimant's leaving was voluntary."
The Coalition filed objection to OAR's proposed findings and decision on April 2, 1993. The Coalition argued that since the rules of evidence do not apply to agency proceedings, the agency should have considered the Coalition's statements and evidence submitted showing that Dawson did resign. It also argued that the evidence was reliable and credible and that one witness, Fields, testified from first-hand knowledge that Dawson told her following the meeting with the executive and deputy executive directors that he had just resigned. OAR responded with an addendum to its final decision on April 6, 1993, by further concluding "that the employer has failed to provide substantial and persuasive evidence that the claimant voluntarily resigned." Thus, OAR reaffirmed its original decision and deemed Dawson eligible to receive benefits. The Coalition timely appeals this decision.
We address the questions of whether Mr. Dawson left work voluntarily and whether OAR gave due deference to the appeals examiner's Conclusion that he did so. "An employee who leaves work voluntarily without good cause connected with the work is disqualified from receiving unemployment benefits." Washington Chapter AIA v. District of Columbia Dep't of Employment Servs., 594 A.2d 83, 85-86 (D.C. 1991). However, as OAR noted, an employee's departure is presumed to be involuntary unless the employer fulfills its burden of proving the employee left voluntarily. Id. at 86 (citing Hockaday v. District of Columbia Dep't of Employment Servs., 443 A.2d 8, 10 (D.C. 1982), McLean v. District of Columbia Dep't of Employment Services, 506 A.2d 1135, 1137 (D.C. 1986), Green v. District of Columbia Dep't of Employment Servs., 499 A.2d 870, 874 (D.C. 1985)). The evaluation of whether the employee's departure was voluntary or not is made from all the circumstances surrounding the departure decision. Id. at 86.
"When OAR reviews an appeals examiner's decision, 'due deference must be accorded the credibility determinations of the examiner who heard and evaluated the evidence.'" Shaw Pittman, Potts & Trowbridge v. District of Columbia Dep't of Employment Servs., 641 A.2d 172, 174-75 (D.C. 1994) (quoting Gunty v. District of Columbia Dep't of Employment Servs., 524 A.2d 1192, 1197 (D.C. 1987)). The examiner is in the best position to observe the witnesses and thus determine a factual dispute on factors, including the demeanor of the witnesses. Based on this fact, we have concluded that OAR "'may not reject an appeals examiner's findings of disputed fact based on a resolution of witness credibility unless the examiner's findings are unsupported by substantial evidence.'" District of Columbia v. District of Columbia Dep't of Employment Servs., 640 A.2d 1039, 1042 (D.C. 1994) (quoting Gunty, supra, 524 A.2d at 1198). "OAR is bound by the factual findings supported by substantial evidence even if OAR would 'have reached a contrary result based on an independent review of the record.'" Shaw, Pittman, supra, 641 A.2d at 175 (quoting Santos v. District of Columbia Dep't of Employment Servs., 536 A.2d 1085, 1088 (D.C. 1988) (citation omitted)). Moreover, we note that substantial evidence means "more than a mere scintilla. It means such evidence as a reasonable mind might accept as adequate to support a Conclusion." Washington Post Co. v. District of Columbia Unemployment Compensation Bd., 377 A.2d 436, 439 (D.C. 1977) (citation and internal quotation marks omitted).
Here there are disputed facts regarding whether Dawson resigned verbally or not. Dawson testified that he did not resign. Fields testified that Dawson told her he had just resigned to the executive and deputy executive directors. In addition, letters from the executive director to Dawson and the Department of Employment Services confirming the resignation were provided to the appeals examiner. The appeals examiner, by explicitly finding that Dawson resigned verbally, rejected his oral testimony and instead found credible the oral testimony of Fields and the documentary evidence supporting her testimony. The question then becomes whether OAR's rejection of the appeals examiner's findings on the disputed facts can be sustained on the basis that those findings are ...