On Petition for Review of a Decision of the District of Columbia Water and Sewer Authority
Before Terry, Steadman and Farrell, Associate Judges.
The opinion of the court was delivered by: Steadman, Associate Judge
The District of Columbia Water and Sewer Authority ("WASA") dismissed with prejudice petitioner's protest of four water bills after petitioner failed to appear at a hearing. Petitioner urges us to reverse WASA's order on the grounds that dismissal is improper for a single act of nonappearance, when inclement weather impeded her appearance and petitioner attempted to reschedule in a reasonably timely fashion. We reverse WASA's dismissal and remand the case for further proceedings.
On February 27, 1999, petitioner challenged her February 17, 1999 water bill. In response, a WASA representative performed an inspection at her property on April 28, 1999, that uncovered a leaky toilet. Given the leak, WASA concluded the challenged charge was valid and payable. Petitioner then sought administrative review of this decision, which resulted in a hearing before a Hearing Officer on September 22, 1999. *fn1 Petitioner and a WASA representative agreed at the hearing to a settlement in which charges for three of the four water bills in question would be reduced. *fn2 However, before the settlement would take effect, petitioner was required to submit a plumber's report on the leaking toilet to WASA by October 13, 1999.
As of December 1, 1999, petitioner had failed to submit this report, so the Hearing Officer proceeded to decide the case on the merits. A hearing was scheduled for February 18, 2000 at 9:00 a.m., which petitioner failed to attend. In a phone call that same morning and in a letter sent the day after, petitioner requested a continuance, *fn3 explaining that she had not attended because of inclement weather. She noted that the District of Columbia had closed its public schools on February 18 and had instituted a liberal leave policy for government employees because of "snow, sleet and freezing rain." She said that she was "deathly afraid of falling on the ice" if she had tried to attend and that she already had a knee injury that forced her to walk with a cane. She claimed that she had attempted to contact WASA between 8:30 and 9:30 a.m. on February 18 so she could reschedule and that when she finally got through around 9:30 a.m., she was rebuffed.
The Hearing Officer in a February 24, 2000 order denied petitioner's request for a continuance and dismissed with prejudice her protest of the four water bills. *fn4 He noted that the District government had not been shut down on February 18 and that all the other interested persons had managed to attend the hearing. In contrast to petitioner's allegation, he found that petitioner did not contact WASA before 9:50 a.m. on February 18. The Hearing Officer concluded that requesting a continuance 50 minutes after a hearing's start time was inexcusable when petitioner should have known the night before of the inclement weather predicted for the date of the hearing.
Petitioner contends that the Hearing Officer's intertwined decisions to deny her request for a continuance and to dismiss with prejudice her claims were an abuse of discretion. *fn5 "Under our `limited' review of agency decisions, we must affirm unless we conclude that the agency's ruling was arbitrary, capricious, an abuse of discretion, or otherwise not in accordance with law." Olson v. District of Columbia Dep't of Empl. Servs., 736 A.2d 1032, 1037 (D.C. 1999) (citations omitted); see D.C. Code § 2-510(a)(3) (2001). In reviewing an administrative denial of a motion for continuance or a dismissal with prejudice, we are guided by precedents from both agency and trial court settings. See Murphy v. A. A. Beiro Constr. Co., 679 A.2d 1039, 1043-44 (D.C. 1996) (per curiam).
"A request for a continuance is addressed to the sound discretion of an agency . . . and will be set aside only for an abuse of discretion." Id. at 1043 (citations omitted); see also Metropolitan Baptist Church v. District of Columbia Dep't of Consumer and Regulatory Affairs -- Historic Preservation Review Bd., 718 A.2d 119, 125 (D.C. 1998); Fitzhugh v. DEA, 259 U.S. App. D.C. 127, 131, 813 F.2d 1248, 1252 (1987). "Factors relevant to determining whether the trial court or agency abused its discretion [in denying the request] include the reasons for the request for continuance, the prejudice that would result from its denial, the parties['] diligence in seeking relief, any lack of good faith, and any prejudice to the opposing party." Murphy, supra, 679 A.2d at 1043. "The denial of a continuance will be reversed when a continuance is needed to avoid material hardship and injustice." Id. (citation and internal quotation marks omitted); see also 73A C.J.S. Public Administrative Law and Procedure § 137 (1983) ("[T]he refusal by an administrative agency to grant a continuance of a hearing clearly required by the ends of justice is an abuse of discretion.").
Application of the Murphy factors to the present circumstances leads us to the conclusion that the Hearing Officer abused his discretion. *fn6 First, petitioner asserted that the inclement weather combined with her fragile health prevented her from attending the hearing. Weather severe enough to close District schools, even if it does not shut down the government, surely can be viewed as a plausible reason for one in petitioner's condition not to appear. Also, a request for a continuance when "attendance at [a] hearing would involve a serious risk to . . . health" should not be denied. State Bd. of Medical Education & Licensure v. Williams, 94 A.2d 61, 62 (Pa. Super. 1953). Significantly, the Hearing Officer did not contest in any way petitioner's assertions regarding the weather, the school closure, the liberal leave policy, or her health.
Furthermore, petitioner's justification is clearly superior to excuses we have previously rejected for not demonstrating good cause for a party's nonappearance at an administrative hearing, e.g., a party's mistaken belief as to the date of the hearing, Gardner v. District of Columbia Dep't of Empl. Servs., 736 A.2d 1012, 1018 (D.C. 1999), or a party's counsel being out of town on the hearing date for unknown reasons, Ammerman v. District of Columbia Rental Accommodations Comm'n, 375 A.2d 1060, 1064 (D.C. 1977). Petitioner's situation is more analogous to that of the District of Columbia in Murphy, supra. In that case, the District's lead counsel in a complicated case resigned without prior notice just three days before an agency trial, yet the Contract Appeals Board denied the District's motion for continuance. In reversing the Board's denial, we stated that "the District had [offered] a most compelling reason" for a continuance. 679 A.2d at 1043. Petitioner too has given what appears to be a "compelling reason" for her failure to appear, and like the District in Murphy, the reason itself was beyond her control.
Next, it is apparent that petitioner was prejudiced by the Hearing Officer's decision. "The purpose of hearings held under this section is to provide an owner or occupant an opportunity to appeal the decision of the General Manager pertaining to . . . the validity of any water, sewer, or groundwater sewer service charge . . . ." 21 DCMR § 410.1(a) (emphasis added). *fn7 Because of the Hearing Officer's action, petitioner completely lost the opportunity afforded her by WASA regulations to contest four of her water bills. *fn8 As for prejudice to the opposing party, the Hearing Officer viewed it as consisting of "all of those persons[, i.e., WASA's representative, WASA's inspector and the Hearing Officer himself] . . . present for the hearing [who] were kept . . . waiting ...